Headset users can now train and have a second person monitoring conversations without sacrificing mobility with the new Wireless Headset Training Adapter. Simply plug one wireless unit ( Or wired) into the adapter and enjoy normal conversations. When a second headset (wireless or corded) is plugged into the adapter, either or both microphones can be muted with a push of a button to provide listen only capabilities. This is a great device for an individual that wants the freedom and mobility of a wireless headset while monitoring a new trainee. It also allows two wireless headset users to be on a conference call and move freely about their office. (Prior to the Wireless Headset Training Adapter, training required both users to sit next to each other while using corded headsets).
Train agents when using a wireless headset (Or Wired) and also can use the unit with function of Handset/Headset selection switch.
Managers and supervisors can listen-in and monitor calls of employees and agents while roaming the office with a wireless headset, accomplishing other tasks. As needed, they can return to their employee or agent and provide additional coaching or with the touch of a button, take over the call.
|Manufacturer Part #||DA-271T|
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