Contact Centre Headsets

Businesses need to be contactable and the phone is still the preferred way to contact a company especially if the requirement is urgent. Web chat and automation certainly play their part but they don’t replace the phone, not yet anyway!

Call Centres, Customer Service Centres, Customer Contact Centres they have lots of names and tend to get a bad rap as a tough place to work for employees and a difficult place to get through to for a customer, but they are still a critical part of most operations.

A big part of that issue can boil down to the quality of the call and the quality of the call depends in a big way on the quality of the headset.

Investing in a high-quality call centre headset can provide numerous benefits that can help improve your work experience and performance. Here are some reasons why you should consider paying more for a call centre headset:

1. Improved sound quality : Noise-cancelling headsets use microphones to reduce background noise, which can help improve the sound quality of calls. This can be especially important in a call centre environment where agents need to be able to hear their customers clearly. In addition, noise-cancelling headsets can help reduce the amount of background noise that is recorded, which can improve the quality of call recordings.
2. Increased comfort : Call centre agents often spend long hours on the phone, which can be uncomfortable and lead to fatigue. High-quality headsets are designed to be comfortable and ergonomic, which can help reduce discomfort and improve your overall well-being.
3. Better durability : High-quality headsets are built to last and can withstand the wear and tear of daily use. This can help reduce the need for frequent replacements and save you money in the long run.
4. Increased productivity :By reducing the amount of background noise that agents hear, noise-cancelling headsets can help improve their focus and productivity. This can lead to faster call times and more satisfied customers. In addition, noise-cancelling headsets can help reduce the amount of time agents spend on each call, which can increase the number of calls they are able to handle.
5. Reduced stress : Call centre environments can be stressful, especially when agents are dealing with difficult customers or high call volumes. Noise-cancelling headsets can help reduce stress levels by creating a quieter and more peaceful work environment. This can help agents feel more relaxed and focused, which can lead to better performance and job satisfaction.
6. Improved compliance : Recording calls is an important part of compliance in many call centre environments. Noise-cancelling headsets can help improve the quality of call recordings by reducing the amount of background noise that is recorded. This can help ensure that all conversations are recorded accurately and that compliance requirements are met.
7. Better customer service : By improving sound quality and reducing background noise, noise-cancelling headsets can help agents provide better customer service. This can lead to increased customer satisfaction and loyalty. In addition, noise-cancelling headsets can help agents hear their customers more clearly, which can help them provide more accurate and helpful information.

Headsets are an invaluable tool for call centre agents, especially when recording calls for compliance purposes. They can help improve sound quality, increase productivity, reduce stress and provide better customer service. If you work in a call centre environment consider investing a little more in headset to help improve the well being of staff and customers alike 😊

Best4Systems are Call Centre headset specialists and we sell the full range from the 4 leading manufacturers including Epos/Sennheiser, Poly/Plantronics, Jabra and Avalle headsets at prices to suit all budgets.

Contact us today for impartial advice on how you can improve your audio.