Media & Communications Ltd
Date: September 2025 Version: 2.0
Best4Systems is committed to maintaining continuous service delivery to our clients across telecommunications and AV solutions. This Business Continuity Plan ensures operational resilience during disruptive events.
Our management team maintains 24/7 availability during critical incidents. Emergency contact details are securely held and regularly updated. Key decision-makers have designated deputies with full authority to act during their absence.
IT Systems: Cloud-based infrastructure with automated daily backups ensures data protection. Remote access capabilities enable staff to work from alternative locations. Our IT provider offers 4 hour emergency response.
Supply Chain: Multiple approved suppliers for critical components minimize single-source dependency. Strategic stock holding of high-demand items supports immediate project needs. Equipment sources vary and allow non-geographic supply dependency.
Staffing: Cross-trained personnel across key functions ensure coverage during absences. Remote working capabilities allow continuation during site access issues or regional disruptions.
Facilities: Alternative workspace arrangements with partner organizations enable rapid relocation if primary premises become unavailable.
Upon identifying a disruptive event, our senior management team convenes within 2 hours (during business hours Monday to Friday) to assess impact and activate relevant continuity measures. Clients will then receive proactive communication regarding any service impacts, with regular updates until normal operations resume. These aim to be delivered within 24 hours.
This plan undergoes monthly (for security) and annual review to validate effectiveness. Post-incident feedback leads to greater future resilience. All documentation is regularly updated in line with ISO9001 prerogatives.
Document Owner: Senior Management Team
Next Review Date: September 2026
