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We aim, always, to provide the best solution at the best price for our customers. If, for any reason, you are not satisfied please get in touch with us and we will do our utmost best to resolve any issue you have.

  • All new items covered by manufacturer's warranty > 1-3+ years.
  • Refurbished goods are covered by Best4Systems 12 month warranty.
  • If you do need to return an item, please fill in return request first.


Manufacturer's warranties vary from one year to three years ( and some even more ) - in some cases it is possible for you ( post purchase ) to contact the manufacturer for an extended warranty. Best4Systems also sells renewed/ refurbished telecoms which we ship with a 12 month warranty.


If you are concerned that you have purchased the wrong item or feel that the product is not functioning as it should then do contact us via email or telephone first to see if we can resolve the issue. If all fails then please fill in a return request.


If you change your mind or are unhappy with your order, you can return them within 14 days of delivery. All goods must be returned in the same state and condition that they were delivered. For a refund, all the original packaging as well as any documentation, must be returned in a resalable condition, or you may be subject to a restocking fee (up to a maximum of 25%). Packaging and posting costs are not refunded unless the goods are found to be faulty.

Products must not be returned to Best4Systems without an authorised returns number. Please complete the return request form for a returns number. You may also contact us on 0844 824 3071 Mon-Fri 10.00am - 4.00pm if you need to discuss your return. Any products returned without an authorised returns number will not be accepted by our warehouse. The cost of the return of the products to Best4Systems is to be borne by the customers unless otherwise arranged in advance.

Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Do not write on or use tape directly on the actual goods' packaging as this will regrettably incur a repackaging fee.