Alpha Interactive Touchscreen FAQ's

Q. What is the most popular size of screen?
A.
That would be the Alpha 65" Interactive Touchscreen - ALPHA-SCR-00004.

Q. Where can I do find screens serial number?
A.
These serial numbers are in two parts (e.g. KI65AGAN0000 and 051001) and can be located on white stickers on the side of your screen. You will need your screens serial number for any warranty calls.

Q. What is the warranty period on an Alpha Interactive Touchscreen?
A.
Alpha offer an excellent 5-Year On-site warranty as standard. The warranty is valid from the installation or delivery date.

Q. I brought my Alpha screen from you (Best4Systems), who do I contact if I have an issue?
A.
Please contact our customer service line on 0844 824 6662. We can provide technical support and arrange on-site repair if we determine there is an issue with the screens hardware

Q. Help! my screen won turn on!
A.
Please follow the trouble shooting directs below:

  • Ensure that your screen is plugged in to the plug socket correctly & socket is working correctly.
  • Check the rocker switch on the back of your screen is lit up. This may have been knocked into the off setting.
  • Is the red standby light on the front of the screen lit up? If yes > Push the power button.
  • If the red standby light is not visible and the red rocker is not lit up then you are not receiving power to the screen. Ask your IT department to investigate further.

Q. Do these screen require calibrating?
A.
No, Alpha Interactive Touchscreens automatically calibrate. However, if you are having issue with touch and calibration, this is likely to do with the aspect ration of your laptop. Please see the "How to Solve Intermittent Touch Issues" video below.

Q. Are Alpha Interactive Touchscreens compatible with Apple Macbook?
A.
No. However, it will work perfectly with Windows PCs.

Q. Can freeze the screen and continue to work on my PC/laptop?
A.
Yes! Hit F12 on the remote control and that will freeze the screen. To un-freeze the screen, you guessed it, hit F12 on the remote!

Q. I can't create full stops or dots with my pen on the screen, how do I fix this?
A.
This is an issue with your PC, please refer to the "How to Update Touch Drivers" video below and speak to your IT department about this issue.

Q. What is E-Share and how do I use it?
A.
E-Share is the screen mirroring app installed on your screen. To use E-Share simply open the app via your screen and follow the on-screen instructions. Do make sure that both your screen and third party device are connect to the same network.

How to Solve No Signal Issue

How to Solve Intermittent Touch Issues

How to Update Touch Drivers

How to Update Touch Drivers

How to Update Touch Drivers

How to Update Touch Drivers


Alpha Interactive Touchscreens