As The Business Communications Manager ( BCM ) is configurable in many different ways it may be simpler to contact us with your requirements.
Using this technology has advantages, it enables the ability to:
Using virtual private network (VPN) technology and DSL lines, the BCM enables you to have an extension with all the features of a standard extension remote from the office.
No need for Receptionist to answer calls
The BCM has Auto attendant software built in allowing calls to be answered automatically and a message given. Calls can then be transferred to an extension, outside line or voice mailbox.
Combine e-mail, voice-mail & fax into one location
Combines e-Mail, Voice Mail & Fax into a single Inbox, reducing training time as there is only one system to learn. Users can see all messages and prioritise them in order of importance.
Faxes remain private & can be viewed prior to printing. Fax & Voice mail can be routed and managed just like e-mail with easy remote access to all messages via a single call.
Professional call centre software is built into the BCM. This would normally be very expensive and limited to larger telephone systems. By utilizing this software
Business Communications Manager Call Centre applications can also help to optimise staff resourcing through call routing capabilities that help to balance workloads; having multi-skilled agents logged into more than one group at
Video conferencing solutions for Microsoft Teams, Zoom, Google Meet.
