Call Centre Headsets and Phones

News and Reviews
Work in a call centre / contact centre demands a specialised set of characteristics and features in the headsets, telephones and other equipment being used. It is a fast faced, high volume and high density environment.

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Training Headset Solution

The supervisor buddy cable system is a great way to allow a new starter to make calls or listen to calls while another more experienced colleague is listening in. By allowing side-by-side headset coaching you ensure new starters get up to speed fast, however with the...
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What is the best headset for a call centre?

Much business is conducted in large call centres where there are often several factors which require assessing when provisioning headsets. The initial aim of a contact/ call centre is to provide a hub for communications, be it customer support or sales.For reasons of...
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The Sennheiser Circle SC260 2 UC Headset

The most recent addition to Sennheiser's range of business headsets and is supremely designed for the sort of worker who spends a lot of time on the telephone such as a customer services operative or a call centre worker. It is lightweight, comfortable and binaural....
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Polycom VVX410 Endpoint IP Phone

If you want to have happy staff and an efficient front line then the Polycom VVX410 IP Phone is a superb desktop endpoint which is aimed at the busy operator or executive. These telephones really do increase efficiency and productivity by virtue of their intelligent...
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The Jabra UC Voice 250

In stark contrast to the usual business headsets we come into touch with on a daily basis - large over the head devices with padded foam ear cushions designed for the desk worker, the Jabra UC Voice 250 Headset sports a far more lightweight design. It is, rather than...
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Sennheiser Call Centre Headsets

Sennheiser have a reputation in producing some of the best audio equipment in many fields. Their business headsets have many features aimed at making them perfectly suitable for use in a busy call or contact centre. High up in the list of features are ease of use and...
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Avalle at the UC Expo 2016

On 19-20 April 2016 Best4Systems will be attending the UC EXPO at Olympia, London. This is an event quite rightly described as "Europe's Largest Unified Communications And Collaboration Event" and will be demonstrating the Avalle series of Headsets which are UK...
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Customer Contact Expo 2014

The call centre expo has taken on a new name this year - the customer contact expo - though for the last few years we have seen the conference emerge as a leading place for collaboration for all customer centric workplaces so it should come as no surprise to see this...
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Top 10 Call Centre Headsets

For anyone working in a Call Centre environment the headset is your best friend. Call centre workers are paid to spend unfathomable amounts of time of the day (or night) on the phone.In these busy, noisy and sometimes stressful workplaces it is imperative that the...
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About the Aastra VoIP Phones

Aastra are a very well established manufacturer of telephones primarily aimed at office and business environments. The company was recently taken over by Mitel creating a billion dollar company with over 60 million end users globally. Their main end user products are...
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Avalle Verso Headset – Transforms

We are pleased to present a ground breaking new development in the world of business headsets - it comes from the Avalle Range of headsets, a collection characterised by the desirable attributes of low cost and high quality. We have already launched the highly...
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Essential Headset check-list for Contact centres.

Setting up or expanding your contact centre will require in depth planning taking up precious operational time. This quick guide for the correct solution will hopefully cut that time and aid you in making the right decision. The Office Environment – How noisy is your...
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Best4Systems at the Call Centre Expo

Well, we are back in our Best4Systems offices now after a great couple of days at the Call Centre Expo at London's Olympia. We had the opportunity to meet up with clients, industry leaders and many more people who had gathered to learn and lecture the many factors...

Review of the Sennheiser DW Pro 1 Cordless Headset

Working in a fast active modern office or call centre environment it is essential that the technology keeps pace with you. The Sennheiser DW20 Pro 1 certainly does and far exceeds my expectations. Having previously suffered at the hands of cumbersome wireless...

What are the best Business Telephones?

Analog Office Phones - Suitable to connection to most traditional PABX Systems, Small Telephone Systems or Single Lines - here is Part one of our guide to entry level desktop business telephones for any environment. These are the most basic, and perhaps the most...

Call Centre Expo 2013

It's that time of year again soon when the industry gathers together at London's Olympia for the annual call centre expo. The conference brings a wealth of experience from the call centre world and, over two days, we will be there to listen and learn about many ways...

Telephones still have a Place in the Modern Office?

The office, throughout history has been a communications hub, a place where a layered hierarchy of workers sort, sift and transmit information to management and external sources such as customers, branches or management. An interesting article we read recently on the...

How many telephone headsets for your call centre?

I read an interesting little calculation today on a website about call centre management, it was how to work out how many operators you need in your call centre - this was assuming that it was at least 25 people there. Well you initially look at the volume of calls -...

Alcatel IP Touch Phones

The Alcatel-Lucent 8 and 9 Series IP Touch phones are full-featured desk phones that offer integrated IP connectivity and telephony. In addition to the converged power of data and voice over IP, these Alcatel IP Touch phones support an unsurpassed range of features...

Alcatel 4018 IP Phones

Alcatel is a global communications provider based in Paris with a large and expanding portfolio or consumer and business products. It specialises in the delivery of video, voice and data services. Best4Systems are pleased to stock the Alcatel-Lucent 8 Series IP Touch...

Call Center Expo 2012 – Press Release

London, 15th October 2012 Call Center Expo 2012 & Customer Management Expo witnesses record London attendance! The 13th edition of Call Centre & Customer Management Expo saw over 5,000 attendees* flock through the doors of London’s Olympia last week. Building...

Best4Systems Call Centre Expo 2011 @ the London Olympia

The Call centre Expo has been at the NEC Birmingham in the past, and moving to Olympia represented a certain degree of risk, but also with a good chance of a reward for taking it. The fact that exhibition hall is a fixed size meant that once the stands were allocated,...