The call centre expo has taken on a new name this year – the customer contact expo – though for the last few years we have seen the conference emerge as a leading place for collaboration for all customer centric workplaces so it should come as no surprise to see this name change – the expo will remain essentially the same.
This evolution can also be seen to be a direct reflection as to the way in which customer communications are evolving. Just as in the early days of the millennium email threatened to usurp the telephone call for customer services, now we are seeing a real shift towards the use of other channels such as social media, indeed as the organisers say themselves :
Formerly known as Call Centre & Customer Management Expo, our new name better reflects the multi-channel reality of a modern contact centre or customer service operation.
So, the new title represents not a change on focus for the expo itself, rather a change of practice in the industry.
A very interesting article on the way in which businesses can leverage social media platforms for their customer contact can be found here : salesforce customer services tweets where one can see the way in which some big brands are already increasing customer retention and satisfaction via social media. Of course we think that although electronic communications are a necessity and can lessen the burden on your call centre there will always be situations that can only be resolved via actually ‘talking to the customer – one on one’.
Best4Systems have been associated with the conference for many years now and enjoy the chance to share their experiences and products with their colleagues in this business arena. The expo, at the London Olympia takes place the weekend of October1st and 2nd and the Best4Systems team will be unveiling a host of products which are proven to enhance efficiency and productivity in a call centre environment. These will include :
- Telephone Headsets
- Conference Phones
- System Telephones
- VoIP/ IP/ SIP Phones
- Unified Communications / Microsoft Lync Products
The Avalle Verso Headset
Further to these we will be unveiling the ground breaking new headset from Avalle™ which has been designed in the UK and allows the user to convert the headset from binaural to monaural and back with ease. The binaural ( two earpieces ) wearing style is popular amongst busy call centre workers as it allows them to concentrate on the conversation and not be distracted by background noise. Of course sometimes it is useful to be able to colude with colleagues and switching to m onaural can be a very useful feature. This Verso headset delivers wideband audio and has a full adjustable noise cancelling microphone.
View the Verso Headset here : https://www.best4systems.co.uk/avalle-verso-headset.html
There is a fantastic array of exhibitors and presenters again this year at the expo with Plantronics, Sennheiser and Jabra demonstrating their headset technology, a myriad of cloud computing solutions from Oracle, Aastra and the likes of Cisco, Genesys and Red Box balling out their wares. It promises to be a very exciting weekend for all concerned.
The event is put on by UBM who are, in their own words: “a global events-led marketing and communications services business” and their professional production, coupled with the wonderful Olympia as a venue make the event buzz – more information on the event and its organisers can be seen here: http://www.events.ubm.com/
Best4Systems at the Expo
We have now, to ready our equipment, stand and staff for the weekend, we are really looking forward to it. Do pop by to see us at Stand D4 and find out how we can help you.
Here is a good picture from last year: