Training Headset Solution

The supervisor buddy cable system is a great way to allow a new starter to make calls or listen to calls while another more experienced colleague is listening in.

By allowing side-by-side headset coaching you ensure new starters get up to speed fast, however with the mass move to softphones many businesses lose the ability to provide side by side coach.

The benefits of having two people cabled together with a mute button allows both parties to hear the whole conversation offers invaluable expertise however the supervisor Y training systems isn’t compatible for USB Headsets. So if you have moved to softphones with USB headsets you won’t be able connect your headsets to a supervisor cable!

Good News!
Best4Systems have a USB training headset solution which allows two colleagues to sit side by side while connected to a USB softphone.

We offer a range of different headsets offering increasing levels of noise cancelling capabilities to suit different office environments.

Training a call center agent takes time and should include the following items :

• Etiquette – it is important that all contact center workers are able to deal with their calls in a manner which not only makes the customer happy, but also echoes the voice of the company being represented.
• Shadowing – this is the process by which a more experienced call center operator ‘shadows’ – keeps an eye and an ear on a new starter to ensure that they are comfortable in their job and dealing with customers in the correct manner.
• Knowledge Management – call centers often have a complex technical infrastructure which will include CRM, databases, wizards, AI and a host of resources by which an operator will add and disperse information.