What to do with a Faulty Phone System

Almost any business will see communications as one of the primary necessities in the workplace. The flow and management of data is crucial and the ability to talk to existing and potential customers and partners is essential. A faulty phone system will undermine a lot of hard work.

There are many types of set up - a small business may rely on a couple of landline phones, a busy office will require a telephone system ( be it the soon to be deprecated ISDN or a VoIP system ) and larger businesses may invest in the functionality of a full Unified Communications package.

Irrespective of the scale of the deployment though, a fault or anomaly with any phone system will always lead to a loss of efficiency - incurring a loss of money and increased frustration from both staff and clients. Clearly a situation that should be avoided.

Technical Issues

Your phone system may have a technical hardware fault - it can be difficult to trace these sometimes due to the many parts which make up your network. Sometimes this, of course, can be obvious as small components like earpieces, cords, headsets, buttons may just break due to usage.

We can not only source new or refurbished replacement parts for many telecommunication products from telephones, telephone systems and headsets but can also work with you to investigate and solve any technical issues with your system.

Faulty Phone System

Programming Issues

With the many functions that a modern day telephone system has it is very common for an apparent fault to be manifest as a result of an error in configuration or even in code.

Many phone systems now are customisable via xml based code or via a screen based GUI. On some occasions a software or programming glitch can be overcome through a reset or system restore. If this is not so simply resolvable then it can be very difficult to trace. Can you spot the error below?

Legacy Issues

Many businesses encounter problems with their phone system which can not be described as faults but are down to having legacy equipment. In many cases we would suggest upgrading to a new phone system or even a refurbished one with better specifications.

  • Lack of features
  • High Charges
  • Scalability
  • Support

As many businesses still make use of legacy PSTN/ PABX telephone systems it is well worth considering the move to an IP/ VoIP based system such as at the Panasonic KX-NS700 packages available here

Next Step - Faulty Telephone System

Anyone who has encountered a faulty phone system whether as a client or workside will know that it causes extreme frustration to all concerned; dropped, missed, mis-routed, unanswered calls lose money and credibility. You have to make it easy to contact customers for support or sales.

In many cases you may well be able to get support from the telephone system's original supplier or manufacturer but if you are still encountering issues it may be worth considering availing yourself of our expertise, get in touch with us here or give us a call on 0844 824 6664 - we also have a form at Phone System Fault Help Page that will result in a call back or email support.