The Jabra Engage 50 II

USB Headsets for Call Centres

We love a well considered addition to our headset portfolio and the latest from Jabra is no exception. The Jabra Engage 50 II is a headset perfectly suited for customer service or call centre environments. In essence we have a comfortable USB headset which can be worn all day and which delivers great sound.

The Jabra Engage 50 II is available in a few variants : offering up combinations which include mono and stereo versions, USB-A and USB-C options and, further – with or without an inline controller ( the Link ) – Microsoft Teams and UC ( Unified Communications versions are also available ) . In order to avoid confusion – it is the Link itself which allows full access to Microsoft Teams functionality. This inline call controller has an innovative smart ringer function which detects whether the headset is being worn at the time and, when not worn will ring itself to alert the user. The headset also incorporates a busy light to allow colleagues to see that the user is engaged on a call.

To summarise : the Jabra Engage 50 II provides a low cost, but highly functional headset which will never need charging and can be worn all day. This makes it perfect for a call centre user or anyone involved with a customer centric role. Sound quality is assured via the three microphones whilst comfort is enhanced by a bespoke angling of the ear cushions.

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Customer Satisfaction

86% of agents are measured on Customer Experience KPIs

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Sound Experience

88% of contact center advisors say that customers can be hard to hear

Average Handling Time

9.5 minutes is the average call time, indicating that calls are getting longer and more complex

Jabra Engage 50 II Duo

The Stereo / Binaural Version of the Jabra Engage 50 II.

Jabra Engage 50 II Mono

The Mono/ Monaural Version of the Jabra Engage 50 II.

Jabra Engage 50 II Mono with Link

The Mono/ Monaural Version of the Jabra Engage 50 II with Link

Jabra Engage 50 II Link USB MS Controller

With Engage 50 II, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights. This headset has been designed with you in mind. It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.
Jabra

If you would like more information about the Jabra Engage II headset range and how they could help to improve your business communications then get in touch with our team and we will be pleased, as always, to help.