The Jabra Engage 40

Meet the Jabra Engage 40, the new generation of contact centre headset. The power to improve customer satisfaction is now in your hands. Jabra’s Engage+ software delivers intelligent call insights in real time to boost agent performance and enhance customer satisfaction. With innovative speech optimization and hearing protection, along with a powerful 2-microphone system, the overall audio experience is given a massive boost. You’ll be comfortable too, thanks to an ultra-lightweight yet durable design, adaptive fit, and comfort-enhancing ear cushions for improved noise isolation. You focus on what matters most.

The Engage 40’s premium performance is supported by the provisioning of two intelligent microphones, angled ear cushions for comfort, call insights from Engage+, noise suppressing ear cups, Jabra Safetone™ hearing protection and a three year warranty.

We asked an industry insider to give us a summary of just what makes a good call centre headset :

A good headset is an essential tool for call centres, as it directly impacts the quality of communication and the overall performance of agents. When selecting a headset for call centre use, several key factors should be considered to ensure an optimal experience for both agents and customers.

First and foremost, comfort is crucial. Call centre agents spend long hours wearing headsets, so a comfortable design is essential to prevent discomfort or fatigue. Features such as adjustable headbands, cushioned ear cups, and lightweight materials contribute to extended wear without causing discomfort. Clear audio quality is another vital aspect. Agents must be able to hear customers clearly, and vice versa. Look for headsets with noise-cancellation technology to filter out background noise, ensuring crystal-clear conversations. Additionally, wideband audio support enhances the clarity and richness of the sound, providing a more natural and immersive experience.

Durability and reliability are key factors for headsets in call centre environments. Agents handle numerous calls daily, and headsets need to withstand constant use. Go for headsets with sturdy construction, reinforced cables, and flexible boom arms that can endure repeated adjustments without breaking.
Versatility and compatibility are also worth considering. Call centres may use a variety of telephony systems, so headsets should be compatible with different devices, such as Microsoft Teams, desk phones, softphones, or unified communication platforms. USB connectivity options are advantageous, allowing seamless integration with various systems. Ease of use and intuitive controls contribute to efficient call handling. Quick-access buttons for features like call answer/end, volume control, and mute enable agents to manage calls effortlessly, minimizing interruptions and improving productivity. Last but not least, the cost-effectiveness of headsets is a factor to consider. While it is important to invest in high-quality headsets, selecting options that offer a good balance between price and features is wise. Consider the warranty and after-sales support provided by the manufacturer to ensure a reliable investment.

In summary, a good headset for call centres combines comfort, clear audio quality, durability, compatibility, ease of use, and cost-effectiveness. By considering these factors, call centres can equip their agents with the tools they need to provide exceptional customer service and enhance overall productivity.
The Jabra Engage 40 provides all the above and certainly is a headset perfectly suited for the contact centre/ call centre environment.