Communications in Finance
Communications in the finance sector.The interface between business and customer is comprised of many facets. The traditional avenues of post and email are of declining importance due to privacy laws and fraud concerns. In app communications are considered secure ( protected by 2FA ) and can be curated to present the most digestible interface for the customer to view their financial or personal details. Chat works, but it increasingly dominated by AI which is not always optimally deployed. But there will always be a need for human’s primary method of data dispersal – that of conversation/ speech. We are social animals, we like to share information and to feel closer to each other in the rich and inflected realm of conversation.
Speech has several advantages over automated systems : it allows non defined questions to be posed, it allows a human relationship to form and, moreover it has sound. Sound carries what would be termed as metainformation by someone in IT : tones, pauses, omissions, inflections, intonations and variations of volume. This ‘human touch’ makes a huge difference for customers and the correct sort of device for your operatives will maximise the effect.
Of course, this is very important in the financial services industry :
The human touch remains critical to the banking experience, so banks must continue to build and maintain personal relationships with their customers.
Our headset solutions empower agents to work from any location and communicate clearly, regardless of their work environment and noise levels.
Why Use an EPOS Headset for Finance?
User Satisfaction
EPOS IMPACT Headsets filter out background noise allowing clear communications – especially useful when an operative is working in a busy environment such as an open plan office or at home.
Customer Experience
If you want to keep existing customers or onboard new ones successfully, delivering a consistent and efficient CX is crucial. EPOS design and create headsets with the aim of optimising customer engagement by virtue of their high performance sound handling and intuitive feature set.
Security
DECT headsets are less liable to interference on the generic 2.4 GHz frequency and, as such, are a popular choice on trading floors and financial institutions.
Whilst the DECT standard incorporates a 3-level security chain. EPOS has included a ‘protected pairing’ technology to further provide high security levels – most important for the level of privacy required in financial services.
