seamless Visitor Access with Microsoft Teams & Fanvil
We explore how Fanvil telecom systems and door solutions can now connect with Microsoft Teams
Current Challenges
Many businesses still rely on a single reception desk to manage visitor access, which can create unnecessary delays and missed opportunities. Common challenges include:
- Missed calls when reception is busy, unattended, or closed.
- Delayed deliveries due to unanswered door entry requests.
- Frustrated visitors who are left waiting outside.
- An inconsistent or unprofessional first impression for customers, suppliers, and guests.
The Fanvil and Microsoft Teams Solution
As workplaces become more flexible, businesses need visitor management solutions that work beyond the traditional reception desk. Fanvil’s Microsoft Teams integration via CyberTwice extends Teams beyond meetings and messaging, creating a unified platform where employees can manage visitor communication and building access through the tools they already use every day.
How Fanvil and Microsoft Teams work together
When a visitor arrives, they simply press the intercom call button or the Fanvil Video Door Phone. The call is routed into Microsoft Teams, allowing an authorised employee to answer from their PC, mobile device, or Teams Room. They can view the visitor with live video, communicate in real time, and unlock the door remotely from virtually anywhere if access is approved.
Supporting Products
The solution works with Fanvil’s range of SIP-based access control products, including the Fanvil i66 and i67 Video Door Phones, which provide HD video, two-way audio, RFID access, PIN authentication, and remote door control.
Compatible Fanvil SIP Intercoms can also extend secure communication across entrances, gates, warehouses, and other access points, helping businesses create a more streamlined, secure, and professional visitor experience.
How Microsoft Teams Enhances the Fanvil Experience
Improved security and verification
The integration allows authorised users to see who is at the entrance, communicate with visitors through live video and two-way audio, and remotely unlock doors when appropriate. This provides greater control over who enters a building and helps organisations improve security across offices, schools, healthcare facilities, warehouses, commercial buildings, and multi-site locations.
Employees can manage visitor calls directly through Microsoft Teams on the devices they already use, including desktops, laptops, tablets, and smartphones. There is no need for dedicated intercom handsets or separate applications, simplifying deployment and reducing the need for additional hardware.
Visitor calls will be no longer limited to a single reception desk. Calls can be answered by authorised staff across different departments and locations, ensuring someone is available to respond quickly. This reduces staffing pressures and operational costs while helping businesses to maintain a professional visitor experience, improving efficiency and minimising missed visitors.
Warehouse or industrial site
A delivery driver arrives at a warehouse entrance or loading area outside the main office. Instead of relying on a phone number or waiting for someone nearby, they use the Fanvil intercom call button. The call reaches the relevant team member through Microsoft Teams, allowing them to quickly respond and direct the driver, helping deliveries stay on schedule and ensuring packages are received without unnecessary delays.
Hybrid and remote working
A facilities manager is working from home when a contractor arrives at the office for a scheduled appointment. The visitor uses the Fanvil Video Door Phone, and the call reaches the manager through Microsoft Teams on their laptop or mobile device. The manager can speak with the contractor, confirm their appointment and guide them to the correct entrance, reception area or meeting room, even when they’re not physically in the office.
Visitor appointments
A visitor arrives for a scheduled appointment, but the receptionist is unavailable. The visitor uses the Fanvil intercom call button, and the call is answered by the relevant employee through Microsoft Teams, allowing them to confirm the appointment and provide access so appointments run more smoothly.
Ready to Take the Next Step with Fanvil?
Whether you are upgrading an existing entry system or looking for a more flexible way to manage your building, Fanvil offers a range of solutions to suit different business environments. With Microsoft Teams integration, these systems can fit naturally into your existing communications setup.
Speak to the Best4Systems team today on 0844 824 6664 for advice on Fanvil solutions and help finding the right system for your needs.
