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Sennheiser DW Series FAQs

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Q. Can I hold conference calls with the DW series?
A.
Yes, The headset system allows you to hold a conference call with up to 4 headsets. The master headset is used to control the conference call and up to 3 additional guest headsets can participate in the conference call.

Q. The rechargeable battery is quickly depleted even after a lengthy charge, what should I do?
A.
This is most likely an overcharged battery, replace the rechargeable battery and the problem should cease.

Q. My IT department say I need a Microsoft Skype for Business Certified headset, is this available in the DW series?
A.
Yes, Microsoft Skype for Business is support across the DW range. Select the Lync Certified option when making your purchase.

Q. I need a headset for both telephone and PC calls, is this possible with the DW series?
A.
Yes, the whole of the DW series has a Phone and PC configuration available.

Q. How do I switch between Phone and PC mode?
A. Simply puch the PC or Phone button found in the centre of the base station

Q. The link between headset and base station cannot be established, what should I do?
A.
If in Phone Mode : Check base station is connected to the mains, begin pairing process between headset and base station. If in PC Mode Check base station is connect to your PC via the USB cable, begin pairing process between headset and base station

Q. I prefer the 'Over The Ear' wearing style, is this an option with the DW series?
A.
The DW10 Office is a convertible headset, meaning it can be worn either in the 'Over The Head' or 'Over the Ear'. The other DW versions do no support this feature

Q. What is the difference between the DW 20 Pro 1 and DW 30 Pro 2?
A.
The DW 20 Pro 1 is a Monaural style headset and the DW 30 Pro 2 is a Binaural style headset. Other than this difference, they share all the same features.

Q. What configurations are available from the DW series?
A.
The following all support Microsoft Lync, Phone and PC, PC only and Phone Only versions:

 

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Please visit our Sennheiser DW Series Matrix to compare the main differences in the Sennheiser DW range.