Top 10 Call Centre Headsets

For anyone working in a Call Centre environment the headset is your best friend. Call centre workers are paid to spend unfathomable amounts of time of the day (or night) on the phone.
In these busy, noisy and sometimes stressful workplaces it is imperative that the most used piece of equipment perfectly complements your business practices, your ergonomics, your personality and your style. This means that you need a useful, comfortable, durable, versatile and aesthetically pleasing headset which delivers good audio quality.

Now, there are many headset manufacturers out there producing really high quality headsets which can make your job all the easier, make you more productive, increase efficiency and just make you more happy in your workplace.

Here we look at our Top Ten Headsets for Call Centres based upon our experience and your feedback. Whilst this is primarily aimed at the user themselves the person responsible for actually providing the headsets will have the final say in most cases. Hence, as in many situations in life – if you don’t ask you don’t get – so if you are dissatisfied with your headset – tell someone.

Of course some people may have their personal favourites, if we have missed any special ones please tweet us at @best4systems with your thoughts.

Avalle Verso Universal-USB Binaural Headset

  • Binaural Headset
  • USB-A & USB-C Connectivity
  • Compatible with all major softphones including Microsoft Teams, Zoom, Google Meet & More
  • Ready to use straight out of the box
  • Inline Control Unit
  • Connect to PC, Mac or Laptop

EPOS IMPACT SDW 5013 UC Wireless DECT Headset

  • Wireless DECT Headset that connects to your PC/Softphone, 
  • 3 different wearing styles – Headband, Ear-Hook and Neckband
  • Wireless range of up to 55 meters
  • Super fast charging
  • Extensive battery life

EPOS | SENNHEISER IMPACT SC 630 ED Monaural Headset

  • Monaural Headset
  • Ideal for Call Centres
  • Voice Clarity & Ultra-Noise Cancelling
  • ActiveGard technology
  • New Refined leatherette ear cushion
  • Aluminium ear-piece mouldings & ratcheted headband

Poly Voyager Focus 2 UC USB OFFICE Headset

  • Wireless Binaural Headset
  • USB Connectivity to PC via wired USB Cable, Deskphone via Included cable & Smartphone via integrated Bluetooth technology.
  • 3 Levels of Hybrid ANC
  • Certified for Microsoft Teams or UC

Avalle Verso Universal-USB Monaural Headset

  • Monaural Headset
  • USB-A & USB-C Connectivity
  • Compatible with all major softphones including Microsoft Team, Zoom, Google Meet & More
  • Ready straight out of the box
  • Inline Control Unit
  • Connect to PC, Mac or Laptop

Sennheiser SDW 5066 Wireless DECT Headset

  • Binaural Headset
  • USB-A & USB C Connectivity
  • Compatible with all major softphones Including Microsoft Team, Zoom, Google Meet, and more
  • Inline Control Unit
  • Connect to PC, Mac or Laptop

Plantronics Blackwire C3210 USB Monaural Headset

  • Monaural Headset
  • USB Corded
  • Designed for PC telephony
  • Noise Cancelling Mic
  • Inline Control Unit
  • Foam Ear Cushion
  • Wideband Audio

Jabra Engage 50 Mono Digital USB-C Headset

  • Monaural Headset
  • Designed for Softphone environments
  • USB-C Connection
  • Connect to PC/Mac, Smartphone or Tablet
  • 3-Microphone Noise Cancellation system
  • Multi colour LED status indicators

EPOS | SENNHEISER IMPACT SC 45 USB MS Headset

  • Monaural
  • Corded 3.5mm to USB
  • Designed for Business Professionals
  • Ultra-lightweight
  • Noise Cancelling Microphone
  • Certified for Microsoft Teams
  • Comfortable Ear Pad

Plantronics Blackwire C3220 USB Binaural Headset

  • Binaural Headset
  • USB-A Corded
  • Designed for PC telephony
  • Noise Cancelling Mic
  • Inline Control Unit
  • Foam Ear Cushion
  • Wideband Audio