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Call Center Expo 2012 - Press Release

London, 15th October 2012 Call Center Expo 2012 & Customer Management Expo witnesses record London attendance!

The 13th edition of Call Centre & Customer Management Expo saw over 5,000 attendees* flock through the doors of London’s Olympia last week. Building on the success of the move to London in 2011, the show floor was buzzing with a 10% increase in attendance and over 500 delegates attending the long-standing CCF Conference. Exhibitors were delighted with the contact centre decision-makers they were able to meet at the event with 85% already committing to their stands at next year’s show.

Nuance Communication’s Marketing Manager for Northern Europe, enthused, “The show has been fantastic, the visitors are exactly who we want to see and we’re delighted with the quality of attendees we’ve been speaking to.”

This year’s event saw leading organisations, Oracle, Cisco, Ultra Communications and Gematech returning to the show floor, with Michael Gray, Marketing Director, Ultra Communications commenting that, “It was Ultra’s first time exhibiting at Expo since 2009 and we were very impressed by how well the show has developed. The conference programme was excellent and the volume of seniority of visitors to our stand was impressive. All in all, a very successful event for us.” The brand new Customer Service Excellence Arena was launched at this year’s event bringing together experts, industry practitioners, and notable luminaries to celebrate contact centres as a driving force within the UK economy. With a constant buzz around the Arena the exceptional content showcased in this new initiative reinforced the industry’s passion for delivering excellent service and achieving results. Claudia Thorpe, editorial director of hosted the arena across both days of the show and commented, “it was fantastic to be part of this year’s Arena and witness the industry’s commitment to exceptional service delivery. There was so much drive and energy in the room across the two days. I’m certain that with the professionals I had the privilege to meet driving contact centres forward, there’s a very bright future for the industry!”

Jacqueline Adams, Customer Services Manager, London Borough of Redbridge commented on her experience, “The Q&A with Nathan Dring of ASDA and Mike Harris’s Keynote session within the Customer Service Excellence Arena were excellent. I would and am going to recommend the show to my peers.”

Once again running alongside the exhibition was the prestigious CCF Conference, which has become an established part of the show floor. It brought together over 500 of the foremost practictioners who were able to gain in-depth knowledge and advice from industry experts, award-winning organisations, leading practitioners and academics across 30 case study led sessions from industry-leading organisations including, Nationwide, Lebara, Danone and Shop Direct all of which delivered exciting and insightful ways of improving the customer experience.

Call Centre & Customer Management Expo once again played host to the most senior decision-makers in the industry for a third year through the Hosted Buyer’s Programme, enabling participants to meet the suppliers that best matched their purchasing needs. In addition, this year’s show also welcomed more than 530 VIP’s who enjoyed lunch and a massage within the VIP lounge which was sponsored by Noble Systems.

Here’s what some of our visitors and exhibitors had to say: “It was my first time at the show and will definitely be back next year. I was very impressed with the networking opportunities and was able to see exactly the right people. I will definitely recommend the show to colleagues and peers!” Vice President, West Interactive. “It’s been fantastic once again, plenty of large corporate customers requiring large volumes of headsets for various projects” Sennheiser

“The show has been extremely busy and has exceeded our expectations”

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